Shipping FAQ
LOCAL SG DELIVERY
Delivery Charges
FREE delivery for orders above $60!
For orders below $60, flat fee of $10 will apply.
Delivery Options
Our courier service partners are Qxpress, Ninja Van, Kinkin Van and Singpost.
We have our own in-house courier to cater for Expedited Delivery.
Delivery Duration
Standard / Free Delivery:
Upon receipt of payment, we will pack & pass to our courier within 1-2 working days and courier will take another 2-3 working days to deliver to you.
Expedited Delivery:
Upon receipt of payment, we will pack & deliver within the next 48 hours.
During promotion period, delivery duration may vary and delivery is not available on Sun and public holidays.
Order Tracking
You will receive a confirmation SMS/Email containing shipping company name, Tracking ID and Ordered Items. In any circumstance whereby the Tracking ID is not available, we will keep you updated on the delivery status. Our aim is to provide our customers a seamless experience.
No-Go Zones
We aim to provide island-wide deliveries. However, our delivery bees are still subjected to limits provided by our partners. Please refer to our list of Bee-No-Go Zones.
WORLD-WIDE DELIVERY
We aim to serve our products to you wherever you are so long your location is on earth! World-wide delivery will be by air, land or sea, whatever feasible and fees will be calculated based on total weight. We are not liable for any additional shipping fees, taxes, tariffs and all other fees imposed after goods have arrived at Singapore exportation area.
Shipping Insurance
We provide an option for you to purchase shipping insurance to cover the ordered item and shipping cost in cases of damage or breakage. Any taxes, tariffs and other fees imposed outside Singapore will be borne by customer. Please follow the steps under Damages Upon Receipt to file a case.
Lost items will also be covered under this insurance if the item was last seen under shipper’s possession and after shipper has confirmed the item as missing. Please WhatsApp/SMS to our customer service at +65 8822 5844 or email us if you did not receive your item after 45 days of our confirmation email or WhatsApp.
MY ORDER
Changes to an Order
We aim to be flexible to fit your changes providing that we have not sent out our confirmation SMS to you. Change of delivery address or ordered items, please WhatsApp/SMS our customer service at +65 8822 5844.
Cancellation / Replacement / Refund / Return
We are sorry that we are unable to support these once payment is confirmed.
Damages Upon Receipt
We love and believe in fairness. We will need 2 pictures from you, WhatsApp/SMS to our customer service at +65 8822 5844 or email us within the next 24 hours upon receival. Please do not throw anything away before receiving our confirmation of case received in full. Any missing parts will be deemed as case dismissed.
Steps to take pictures:
- Do not throw away or clean any parts of the parcel.
- Carefully place the product and its the bubble wrap or cushion attached on a wide plastic bag.
- Put the parcel packaging beside it with the airway bill facing upwards.
- Take (2.) & (3.) in a single photo (airway bill must be clear).
- Take another clear view photo (between 30cm to a 70cm away) of the whole internal of the box / package / bag with any cushion inside it.
We will investigate with the courier and any outcome of the decision from Apidemic will be final.
OTHERS
For more assistance, click Contact Us. Alternatively you may email us at ask@apicultura.sg or reach us at +65 8822 5844.